Trinity Surgery

St Augustine's Road, Wisbech, Cambs, England, PE13 3UZ
356 reviews

Reviews

Recommend
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5th April 2024


Trinity Surgery always go above and beyond! All staff are helpful, kind and caring.

Suggested improvements
There is nothing I think they could have done better.

Experience
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5th April 2024


I have always found the service provided to me as a patient to be as good as it can be under the current circumstances of overall health care.

Suggested improvements
With my current health issue I don't think much more can be done other than a process of diagnosis by elimination. It would be helpful if possible to be able to speak to the same clinician on specific issues.

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th April 2024


Doctor was ready to listen and very professional in his assessment. Ih told me what he was doing (going forward) in a clear and understanding way. Never had a problem getting an appointment and the reception staff are very good at their job.

Suggested improvements
Parking was a bit of an issue, I am a blue badge holder and all of the spaces were taken.

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th April 2024


Doctor did not want to see me in person diagnosed over the phone said they didn't want to look at me then sent a message asking for photos sent a prescription out which I can't get any pharmacy to complete as item seems unavailable everywhere so I will now have to start the whole process of trying to speak to a doctor again to rectify this situation. I have waited til I'm in holiday from work as the system of waiting for a call back which can be whenever throughout the whole is not viable when you can't have your phone on you at work. I can't be the only person who isn't allowed their phone on them at work there has to be a better way to do things

Suggested improvements
I think a review of appointment booking process would be good

10th April 2024
Response from Trinity Surgery

Thank you for your feedback. If you would like to speak to a member of practice management about your experience, please call the surgery on 01945 476999 to discuss

Experience
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Rating not given.
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Appointment
 
5th April 2024


Appointments are always on time, you never feel rushed

Suggested improvements
Nothing at all

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Trinity Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Trinity Surgery: http://iwgc.net/ecb6u